The leading eServices suite – more efficient for Councils, better service for constituents
Open up your Council to provide simple, fast and efficient online services. Implemented within days and fully compatible with your existing systems, Open Council creates an online channel so you can provide 24x7 customer service while maximising internal efficiencies.
OpenCouncil comprises six core modules for productivity gains and customer service advances, giving every Council the ability to:
- Provide 24x7 service without additional resources
- Redeploy personnel
- Speed up request processing
- Automate workflow
- Ensure compliance with business processes and systems
eBookings: Provide ratepayers with an easy to use calendar for booking appointments with Council staff. Users can easily see available times that best suit their schedule as well as managing rescheduling needs. The easy-to-use system allows the Council to set up rules for different types of meetings and the ability to tailor the meeting appropriately to ensure delivery of the right services to the customer.
ePayments: The complete online payments solution for Councils, this module is fully integrated, seamless and secure to allow customers to make single of multiple payments, verify information against internal systems and print or email receipts upon completion. The ePayments module provides full reporting capability creating greater internal controls and simpler payment management.
DA Tracking: Enable customers to plan and co-ordinate their development processes by providing one online source of information for Development Application and property related information. This module enables customers to view, print and track the progress of development applications from lodgment through to determination, identifying the current status of an application and tasks undertaken as part of the assessment process and associated forms, plans and submissions. In addition it provides property information for every property within Council's jurisdiction.
CRM Tracking Module: Provide transparency and trackability over customer requests, giving Councils greater control and predictability.
Certificates: Streamline any application process by giving customers and ratepayers the ability to apply, track, pay for and receive relevant certificates. Fully customizable for compatibility and compliance with internal business processes, controls and infrastructure, this module can be applied to automate a wide range of documents, from Planning and Rates certificates.
Permits: Similar to certificates, this module uses existing business rules and infrastructure to enable anytime application and viewing of relevant permits and licenses.